We work exclusively with a select group of Lenders. Rates from 49.7% APR to 1,325% APR Representative Example: Amount of credit £250.00 for 30 days; total amount payable £310.00; interest rate 292% (fixed); interest £60.00. Representative 1,270% APR For help, go to moneyadviceservice.org.uk

Customer Complaints

OUR COMMITMENT TO YOU

At Mediablanket Ltd all of our customers are important to us, and We believe that you have the right to a fair, prompt and polite service at all times.

If You are not happy with any part of Our service or product that we have arranged for You, You can choose to tell us by writing, emailing or calling us.

To help Us consider and resolve any issues or concerns that You may have please provide the following information:

Your contact details including Your email address;

What Your complaint is about;

If applicable, names and dates of the people you have spoken to; and

What would you like us to do to make things right.

How to contact us?

Please send details of your complaint to: hello@mediablanket.co.uk or write to our trading address: -

Customer Complaints,
Mediablanket Ltd
No. 1 Spinningfields
Quay Street
Manchester
M3 3JE

Alternatively, You can call us on 0161 711 0419 (Call charges apply - 8-10p per minute from BT landlines, mobiles and other providers may vary)

What will happen next?

Upon receipt of your complaint, we will do our utmost to resolve it by the end of the next working day, by dealing with it effectively and in a helpful manner

If We can't do this, We will send You a prompt written acknowledgement of Your complaint within 5 working days where possible and tell you who is dealing with it. In addition, We will provide You with a copy of our complaints handling procedure. If we need to investigate Your complaint further to respond fully, we will tell You and keep You regularly updated.

We will send You our final response as soon as possible but within eight weeks of receiving your complaint.

Our letter will explain that You will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after the eight weeks or the final response letter.

Contacting the Financial Ombudsman Service

The Financial Ombudsman Service is an independent organisation. They look to sort out complaints that consumers and financial businesses haven’t been able to resolve between themselves.

To find out more about the service visit www.financial-ombudsman.org.uk

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567. Calls to this number are normally free for people ringing from a "fixed line" phone - but charges may apply if you call from a mobile telephone

Telephone: 0300 123 9123. Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Rates from 49.7% APR to 1,325% APR

Representative Example: Amount of credit £250.00 for 30 days; total amount payable £310.00; interest rate 292% (fixed); interest £60.00. Representative 1,270% APR

Mediablanket Ltd is a Licensed Credit Broker
We are not a lender

ALL LOANS ARE SUBJECT TO CREDITWORTHINESS AND AFFORDABILITY CHECKS

 

Mediablanket Ltd is a credit broker, not a lender, and we never charge you for the use of our service or take money from your account. Loan costs will vary depending on the lender. We use a consumer application system to allow our customers to make applications to a number of loan providers and brokers using a single online application form.

 

Please only apply for a loan if you are confident that you are able to make the repayments. Missing repayments may have a negative effect on your credit rating and make it more difficult for you to obtain credit in the future.

 

We only want you to apply for a loan if you are sure you can repay it in full on your due date and still manage your other outgoings. By accepting these terms you confirm you have provided accurate financial information and considered potential future income and outgoings in determining your ability to repay

 

IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY. A PAYDAY LOAN OFFERS A SHORT TERM FINANCIAL SOLUTION AND SHOULD NOT BE USED AS A LONG TERM SOLUTION.

 

* Subject to lenders requirements and approval. Most loans can be paid into your bank account within one hour, although this could take 2-3 days if your bank does not accept faster payments! However not all of our lenders offer this service and some may not pay straight into your bank account . Please note that not everyone will qualify for the full amount  – this is subject to creditworthiness and affordability checks*

 

We work exclusively with a selected group of lenders and licensed credit brokers to offer you a range of credit and loan products. We may receive a percentage of the loan amount as a commission from a loan provider or broker if you take out one of their products and/or we may receive a fee for introducing you to them.

 

You can request details of these commissions or fees, by emailing us at hello@mediablanket.co.uk. We will then provide you with the precise amount of the commission or fee or, where that amount is not known, the likely amount. Please note that the lender or broker we direct you to may not offer the cheapest loan that is available to meet your needs.

 

The information contained in this website is subject to UK regulatory regime and is therefore intended for consumers based in the UK. This site is available to UK Residents only aged 18 years and over.

 

Authorised and regulated by the Financial Conduct Authority


Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy.

HAVE A QUESTION OR NEED HELP WITH YOUR APPLICATION?


Call our customer services department on 0844 417 1407 or 0161 711 0415

* Calls to 0844 numbers are charged at 5p per minute plus your telephone providers usual charge.